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Returns

Returns, Refunds and Your Right to Cancel - Distance Selling Regulations (2000)

Under the terms of the Distance Selling Regulations (2000), you have a cooling off period of 7 working days. The cooling off period commences the day after the delivery of the goods and the period ends 7 working days later. In such circumstances, you must inform the company in writing before the end of the 7th working day following delivery. You are responsible for the safe storage of the goods whilst in your care and the cost of returning goods to us. If you (the purchaser) decide not to keep the product, it must be returned without damages, and without any use or tampering with the original packaging otherwise the goods will not be accepted and a refund not permitted. When the goods have been fully inspected after their return will refund the price, less an administration charge of £45 per item (to cover administrative expenses) which will be paid within 30 days of the goods having been returned. This does not affect your statutory rights.

Subject to your statutory rights, products that are made or altered specifically for you, or where an item has been produced to a bespoke design or a precise customer specification, may not be returned under any circumstances unless defective or has been accidentally damaged in the course of delivery. We cannot guarantee items under any circumstances for make up or performance where goods are produced using customer own supplied materials or where product is manufactured on a commission basis using such materials. All claims for damage must be notified within 7 days.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them by contacting us in writing. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

If you decide to cancel for any reason after placing your order but prior to delivery, you shall be liable for any costs associated to the materials bought and labour in the production of your order. We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
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