If you’re not happy with any of the standard products you’ve purchased from us, you have 30 days to return them in their original condition. We wont quibble....if for any reason it's not right we'll take it back and refund your money in full.

 

RETURNS, REFUNDS & YOUR RIGHT TO CANCEL - DISTANCE SELLING REGULATIONS

 

Under the terms of the Distance Selling Regulations (2000), you have a cooling off period of 7 working days. The cooling off period commences the day after the delivery of the goods and the period ends 7 working days later. In such circumstances, you must inform the company in writing before the end of the 7th working day following delivery. You are responsible for the safe storage of the goods whilst in your care and the cost of returning goods to us. If you (the purchaser) decide not to keep the product, it must be returned without damages, and without any use or tampering with the original packaging otherwise the goods will not be accepted and a refund not permitted. When the goods have been fully inspected after their return we will refund the price of the goods subject to there being no further damages. If goods are returned having incurred damage we will make appropriate refund commensurate with necessary repair. We also reserve the right to charge a "restocking fee" where we agree to take back goods for order errors, incorrect specifications etc. Refunds will be paid within 30 days of the goods having been returned. This does not affect your statutory rights.

Subject to your statutory rights, products that are made or altered specifically for you, or where an item has been produced to a bespoke design or a precise customer specification, or bulk orders of four (4) units or more, may not be returned under any circumstances unless defective or have been accidentally damaged in the course of delivery. We cannot guarantee items under any circumstances for make up or performance where goods are produced using customer own supplied materials or where product is manufactured on a commission basis using such materials. All claims for damage must be notified within 7 days.

 

Likewise claims for non or partial delivery need to be notified within fourteen days of our notification to you of the despatch of your order.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them by contacting us in writing. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

If you decide to cancel for any reason after placing your order but prior to delivery, you shall be liable for any costs associated to the materials bought and labour in the production of your order. We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

525 Reviews

Reviewsio

4.9 Rating 120 Reviews

Anonymous

Verified Customer

Lovely footstool received promptly. My young granddaughter has claimed it as her seat so I won't get to rest my feet when she visits?

6 days ago

Katie Rich

Verified Customer

Really helpful service before I ordered. Lovely product - thank you.

8 days ago

Terry Palmer

Verified Customer

Lovely well made item. Actual delivery time a little disappointing but totally satisfied with item and price. Would certainly recommend Footstools Direct regarding craftsmanship etc.

8 days ago

Julian Bishop

Verified Customer

Ordered some legs for a sofa. Good value and quality. Dimensions slightly different from those advertised but we were ok with this as match with existing legs was good

9 days ago

Anonymous

Verified Customer

Love it ... great design, great quality, great service. The fact that one can have samples before ordering is really useful ... I chose lime green (which I would never have chosen without having had a sample before).

1 months ago

Yolande Reynolds

Verified Customer

Love them thanks!

1 months ago

Paul Pickering

Verified Customer

Amazing service from Footstools Direct. I first ordered some free leather swatches which arrived within 7 days. I then ordered a beautiful dark brown leather stool at a very reasonable price, which I am delighted with. It is a real quality, well made item, which arrived within 2 weeks with the free delivery option. I cannot recommend the company nor the product more highly.

1 months ago

Jan Casswell

Verified Customer

My second drum stool. Again excellent quality , beautiful colour. . Quick turnaround from order to delivery Would highly recommend ylthis company

1 months ago

Christine Greenall

Verified Customer

The customer service was excellent, delivery great and the product exactly as we expected. The foot stools are well built, easy to move on the c asters and extremely comfortable.

2 months ago

Liz Popovich

Verified Customer

We honestly could not be happier with our new footstools. We looked at several online suppliers and this was the only company who offered plenty of choice and reasonable prices. The ordering process was easy and the delvery was quick. I highly recommend this company.

2 months ago