If you’re not happy with any of the standard products you’ve purchased from us, you have 30 days to return them in their original condition. We wont quibble....if for any reason it's not right we'll take it back and refund your money in full.

 

RETURNS, REFUNDS & YOUR RIGHT TO CANCEL - DISTANCE SELLING REGULATIONS

 

Under the terms of the Distance Selling Regulations (2000), you have a cooling off period of 7 working days. The cooling off period commences the day after the delivery of the goods and the period ends 7 working days later. In such circumstances, you must inform the company in writing before the end of the 7th working day following delivery. You are responsible for the safe storage of the goods whilst in your care and the cost of returning goods to us. If you (the purchaser) decide not to keep the product, it must be returned without damages, and without any use or tampering with the original packaging otherwise the goods will not be accepted and a refund not permitted. When the goods have been fully inspected after their return we will refund the price of the goods subject to there being no further damages. If goods are returned having incurred damage we will make appropriate refund commensurate with necessary repair. We also reserve the right to charge a "restocking fee" where we agree to take back goods for order errors, incorrect specifications etc. Refunds will be paid within 30 days of the goods having been returned. This does not affect your statutory rights.

Subject to your statutory rights, products that are made or altered specifically for you, or where an item has been produced to a bespoke design or a precise customer specification, may not be returned under any circumstances unless defective or has been accidentally damaged in the course of delivery. We cannot guarantee items under any circumstances for make up or performance where goods are produced using customer own supplied materials or where product is manufactured on a commission basis using such materials. All claims for damage must be notified within 7 days.

 

Likewise claims for non or partial delivery need to be notified within fourteen days of our notification to you of the despatch of your order.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them by contacting us in writing. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

If you decide to cancel for any reason after placing your order but prior to delivery, you shall be liable for any costs associated to the materials bought and labour in the production of your order. We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

462 Reviews

Reviewsio

4.9 Rating 76 Reviews

Derek Longwell

Verified Customer

Footstools Direct had a prompt delivery service and kept me informed thought. Their products are excellent.

8 days ago

Helen Blake

Verified Customer

The vinyl cube is just the job for my son, didn't realise that I bought a footstool from you a few years ago now which you covered for me and is still going strong, and used every day

9 days ago

Anonymous

Verified Customer

I'm very pleased with my new footstool and recommend Footstools Direct. I love the pattern and it's great for putting my feet up relaxing and watching tv.

10 days ago

Fiona Cameron

Verified Customer

Bought this footstool for my mother in law, she absolutley loves it. The choice of fabrics and different height leg options allowed us to get one that suited what she wanted. Would definitely recommend this company. Order was delivered within a few days. Could not fault the service received.

15 days ago

Anonymous

Verified Customer

I am extremely pleased with my footstool. After requesting some leather samples, I chose one that was the closest colour match to my sofa. When it arrived, I was thrilled to find that it was a perfect match. I now intend to order a second one.

15 days ago

Anne Allen

Verified Customer

Beautiful quality and an excellent service. Thoroughly recommended.

20 days ago

Danielle McCullough

Verified Customer

I ordered grey footstools for an event and they're perfect! Great quality and the colour matches our brand perfectly. Thank you.

20 days ago

Beverley King

Verified Customer

Swift, efficient service. Product explained clearly and succinctly. Matches my furniture wonderfully. Exceedingly comfortable to rest my wearly feet and legs on and storage to hide the chocolate away from the rest of the family. Very pleased.

25 days ago

Anonymous

Verified Customer

Lovely footstool, sturdy and comfortable. Order arrived quickly and the recipient is very pleased, thank you!

28 days ago

Michael Clinton

Verified Customer

The care instructions for the leather footstool We’re not included , I received care instructions for a tartan covered footstool

1 months ago