Delivery Details

Delivery Information

We take great pride in our customer service and want every customer to be completely happy when their order arrives. Unfortunately, due to issues beyond our control during transit, we are no longer able to deliver to Northern Ireland, as we cannot guarantee items will arrive in perfect condition.

Where We Deliver

We currently deliver to all UK mainland addresses (England, Wales and mainland Scotland).

Delivery Days & Times

• Standard deliveries are made Monday to Friday between 8am and 6pm

• We use trusted couriers DHL or DPD

• Saturday delivery can be arranged at an additional cost — please contact us if you’d like to request this

Delivery Charges

Delivery charges are calculated based on the volumetric weight of your order, in line with courier requirements.

Order Processing & Dispatch Times

Many of our footstools are made to order. Once your order is placed and payment is received, please allow 7–14 days for dispatch.
If there are any delays due to stock availability, factory shutdowns or holidays, we’ll always keep you informed with an updated delivery estimate.

Making Changes to Your Order

Need to amend your order? You can request changes (such as delivery address or fabric choice) up until your order is dispatched. Please contact us as soon as possible, as changes may affect delivery times.

Please Note

• All deliveries are made to the address provided at checkout

• Clear and safe access must be available from the public highway to the delivery point

• Once your item is delivered, responsibility for moving it inside rests with the customer

Need Help?

If you have any questions about delivery, Saturday delivery options, or your order in general, please contact us and we’ll be happy to help.

Telephone:  0113 2760171
Email: info@footstoolsdirect.com