Delivery Details

CONVENIENT DELIVERY

We'll deliver on any day of the week (Saturday and Sunday deliveries can be arranged if you call us) and our carriers DPD will advise you of your "1 hour" delivery slot. We understand that you can't always be at home waiting for your delivery, which is why you can have your delivery sent to an alternative address or we can leave it in a safe place. Simply let us know when you place your order.

HANDLING AND GENERAL CONDITIONS 

We are only able to deliver to you if you have a permanent address on the UK mainland.

We will endeavour to fulfil your order within seven (7) to fourteen (14) days from receipt of payment although sometimes (due to factory shutdowns, major holidays or suppliers being out of stock on certain items) delivery may take longer. Where we state "next day delivery" this is not guaranteed. Next day delivery orders MUST be received before 10am and are at all times dependent upon material AND carrier availability which may be outside our control. Where we are unable to fulfil next day delivery we will contact customers with an estimate of delivery schedule. In certain parts of Scotland and Northern Ireland, delivery times may be longer.

Orders totalling less than 15kg may be dispatched by post or courier.

Any changes made to the content of your order may be made at any time prior to your estimated delivery date by telephoning our helpline. Any such changes may have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

If you are unable, for whatever reason, to take delivery of your order on the confirmed delivery date, we reserve the right to charge you for any subsequent deliveries.

We will deliver your furniture Monday to Friday between the hours of 8am to 6pm to any UK mainland address (including Northern Ireland). Any rejection of a specified delivery date may result in a further delays.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.

If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an administration fee of £45 per item plus VAT.

If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair or replacement of the goods or the value thereof.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or re-scheduling of delivery.

Our carriers have a duty to deliver goods to the door of the address given to us at the time of order. Any handling thereafter is the responsibility of the customer.