Returns Policy

Returns Policy

If you’re not happy with any of the standard products you’ve purchased from us, you have 30 days to return them in their original condition. We won’t quibble. If for any reason it’s not right, we’ll take it back and refund your money in full.

Please send all returns to the following address:

Footstools Direct
Unit 17, Clonmel Business Park
Clonmel Road
Birmingham
B30 2BU

Returns, Refunds & Your Right to Cancel — Distance Selling Regulations

Under the Distance Selling Regulations (2000), you have a cooling-off period of 7 working days, starting the day after you receive your goods. If you wish to cancel your order during this period, you must notify us in writing within the 7-day window.

Returned goods must be:

• In their original condition
• Unused and undamaged
• In the original packaging

You are responsible for the safe return of the goods and for covering the cost of return postage. Once we have received and inspected the returned goods, we will issue a full refund, provided there are no signs of use or damage. Where damage is found, an appropriate deduction may be made to cover repairs. In some cases, a restocking fee may apply for returns due to ordering errors or incorrect specifications.

Refunds will be processed within 30 days of the goods being returned. This does not affect your statutory rights.

Non-Returnable Items

Unless faulty or damaged during delivery, the following items cannot be returned:

• Products made or altered to order
• Items produced to bespoke designs or customer specifications
• Bulk orders of four (4) units or more
• Products made using customer-supplied materials or manufactured on a commission basis

We also cannot guarantee product performance or appearance for items made with customer-supplied materials.

Damage, Delivery Issues & Cancellations

• Any claims for damaged goods must be made within 7 days of delivery.
• Claims for non-delivery or partial delivery must be made within 14 days of our dispatch notification.
• If you receive incorrect or damaged goods, or discover a defect, you must inform us in writing within 7 days of receipt.
• Please retain all original packaging and keep the product in a saleable condition while we investigate.

If you decide to cancel your order after it has been placed but before delivery, you may still be liable for any costs incurred in materials and labour up to that point. We are not responsible for any damage or loss resulting from unauthorised repairs by you or a third party.