If you’re not happy with any of the standard products you’ve purchased from us, you have 30 days to return them in their original condition. We wont quibble....if for any reason it's not right we'll take it back and refund your money in full.

 

RETURNS, REFUNDS & YOUR RIGHT TO CANCEL - DISTANCE SELLING REGULATIONS

 

Under the terms of the Distance Selling Regulations (2000), you have a cooling off period of 7 working days. The cooling off period commences the day after the delivery of the goods and the period ends 7 working days later. In such circumstances, you must inform the company in writing before the end of the 7th working day following delivery. You are responsible for the safe storage of the goods whilst in your care and the cost of returning goods to us. If you (the purchaser) decide not to keep the product, it must be returned without damages, and without any use or tampering with the original packaging otherwise the goods will not be accepted and a refund not permitted. When the goods have been fully inspected after their return we will refund the price of the goods subject to there being no further damages. If goods are returned having incurred damage we will make appropriate refund commensurate with necessary repair. We also reserve the right to charge a "restocking fee" where we agree to take back goods for order errors, incorrect specifications etc. Refunds will be paid within 30 days of the goods having been returned. This does not affect your statutory rights.

Subject to your statutory rights, products that are made or altered specifically for you, or where an item has been produced to a bespoke design or a precise customer specification, or bulk orders of four (4) units or more, may not be returned under any circumstances unless defective or have been accidentally damaged in the course of delivery. We cannot guarantee items under any circumstances for make up or performance where goods are produced using customer own supplied materials or where product is manufactured on a commission basis using such materials. All claims for damage must be notified within 7 days.

 

Likewise claims for non or partial delivery need to be notified within fourteen days of our notification to you of the despatch of your order.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them by contacting us in writing. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

If you decide to cancel for any reason after placing your order but prior to delivery, you shall be liable for any costs associated to the materials bought and labour in the production of your order. We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

539 Reviews

Reviewsio

4.9 Rating 128 Reviews

Anonymous

Verified Customer

Excellent service from Footstools Direct. I ordered samples which came in 2 days. I phoned to make a query which was dealt with in a friendly manner. I ordered cube seats which arrived a week after ordering.

14 days ago

Ann Mason

Verified Customer

Delighted with my first purchase of a Tartan fabric footstool good quality material combined with well executed craftsmanship. I was impressed enough to order another one! So wish the Company made armchairs! Ann Patricia Mason

30 days ago

Anonymous

Verified Customer

Excellent service resulting in exactly the product I wanted.

1 months ago

Philip Sedman

Verified Customer

Excellent service and products at a competitive price

2 months ago

Anonymous

Verified Customer

Excellent customer service. We had a query about a colour and Andrew was extremely helpful and pleasant to deal with.

2 months ago

Scott Coleman

Verified Customer

I must've called just as staff were walking in the door, if not not even left thier home yet, but they were still really supportive. We went over what I was after, after my giving a very brief description but they were able to help. When the footstool arrived, I was really impressed as it looks almost identical to the one which needs replacing. At's already in use and my father loved his birthday gift!

2 months ago

Jenny Hodson

Verified Customer

Great cube seats, nice quality and fantastic efficient friendly service.

3 months ago

Anonymous

Verified Customer

The footstolls we have received are good quality and the children in our school can't wait to use them. They are lovely colours too.

4 months ago

Anonymous

Verified Customer

Lovely footstool received promptly. My young granddaughter has claimed it as her seat so I won't get to rest my feet when she visits?

5 months ago

Katie Rich

Verified Customer

Really helpful service before I ordered. Lovely product - thank you.

5 months ago